Legal
Terms and Conditions
Last updated September 3, 2026. In effect from September 3, 2026.
The short version. ClubCP is free for a club to run. When a club sells a paid ticket or membership we charge 5% plus a small fixed amount on that payment, shown to you at checkout before you pay. The club, not ClubCP, is who you are buying from, and refunds are the club's decision. There is no uptime guarantee, so keep your own backups. We do not sell your data.
Read this alongside the privacy notice. If ClubCP helps your club, you can sponsor it on GitHub.
1. Who we are, and how to reach us
ClubCP is built and run by the ClubCP team, working from the United Kingdom. Throughout these terms, "ClubCP", "we", "us" and "our" mean the operator of the platform. We are a small team and we fund the platform ourselves, through GitHub Sponsors and our own time. There is no sales team and no paid support desk, and what we promise below is scaled to that honestly. The way to reach us for anything, including support, complaints, legal notices and privacy requests, is support@clubcp.app. We aim to answer within five working days, but see section 13: that is an aim, not a guaranteed response time. Our postal address for notices and service of documents is: ClubCP Unit 1202, Conington Road London SE13 7GX United Kingdom Written notice to us is effective when it reaches support@clubcp.app, or when it is delivered to the address above.
2. What ClubCP is, and what it is not
ClubCP is software that clubs and community groups use to run themselves: member profiles, membership plans, events, tickets, posts and messaging, and payment collection through Stripe. ClubCP is not the club. When you join a club, buy a ticket or pay for a membership, your agreement about that activity is with the club, not with us. The club decides who may join, what its events involve, what it charges, whether it refunds you and how it runs its activities. We provide the software those decisions are recorded in. ClubCP is not an emergency service, an insurer, a safety certifier or a background-check provider. We do not verify that a club is what it says it is, that an event is safe, that a leader is qualified, or that any member's stated details are true. Judge a club and its activities the same way you would if you had met it in person.
3. Who these terms bind
These terms apply to everyone who uses ClubCP, in one of three roles: Member. You hold a ClubCP account, and you may join clubs, attend events and buy tickets or memberships. Guest. You buy a ticket or register for an event without creating an account. Sections 1 to 8 and 14 to 21 apply to you. Club. You create or administer a club on ClubCP. Everything in these terms applies to you, and section 9 applies to you in addition. If you accept these terms on behalf of a club, association or other organisation, you confirm you are authorised to bind it, and "you" means both you and that organisation. You accept these terms by creating an account, by administering a club, or by buying a ticket or membership through ClubCP.
4. Eligibility and age
You must be at least 16 years old to hold a ClubCP account. If you are under 16, do not create an account; ask a parent or guardian to register on your behalf and add you to a club's records where the club supports that. If you are 16 or 17, you may hold an account with the permission of a parent or guardian, and they are responsible for your use of it. You must be at least 18 to create a club, to administer one, or to connect a Stripe account and collect money. This is both our rule and Stripe's. Clubs set their own age rules for their own activities, and some activities are limited to adults. We ask for your year of birth so a club can check that; see the privacy notice. Giving a false year of birth to get into an activity you are not eligible for is a breach of these terms, and it puts you and other people at risk. If we learn that an account holder is under 16, we will close the account and delete the personal data we hold for it, except anything we are required to keep.
5. Your account
Keep your password private and unique to ClubCP, and tell us at support@clubcp.app promptly if you think someone else has access to your account. You are responsible for what happens under your account. Give accurate information and keep it up to date. Clubs rely on your name, contact details and age eligibility when they run activities and when they respond to an incident. You may close your account at any time, and you may ask us to delete your data. See the privacy notice for how that works and what has to be kept.
6. What ClubCP costs
ClubCP is free for a club to run. There is no subscription, no per-member charge, no paid tier and no feature held back behind one. A club that never takes a payment never pays us anything, and neither do its members. When a club sells a paid ticket or a paid membership, we charge a service fee on that payment. As at the date at the top of this page, the standard fee is: 5% of the payment, plus a fixed 80 cents in the club's own currency; the fixed part is reduced to 40 cents on payments under 20.00; nothing at all on a free ticket, a free membership or a zero-value payment. For an Australian club that is 5% + A$0.80, or 5% + A$0.40 under A$20. There is no fee on anything that costs nothing. By default the fee is paid by the person buying, and it is added to the checkout as a separate "Service fee" line before you pay, so the club receives the full price it set. A club may instead choose to absorb the fee, in which case the buyer pays only the ticket price and the fee comes out of the club's payout. Which of the two applies is shown in the club's payment settings, and the total you will pay is always shown on the payment screen before you commit to it. Part of the service fee covers what Stripe charges us to process the payment, and the payment screen shows that split as an estimate. It is one payment, not two charges. Stripe may also charge the club separately for payouts, currency conversion, disputes or account services under the club's own agreement with Stripe. Those are Stripe's charges, not ours. We may change the fee. If we increase it, we will tell affected clubs by email at least 30 days before the change takes effect, and the club can stop selling through ClubCP before it does. A fee change never applies retrospectively to a payment already taken. Individual clubs may be on different fee settings for historical reasons. The settings that apply to a club are the ones shown in that club's payment settings, and those prevail over the standard figures above.
7. Payments, and who you are buying from
Payments are processed by Stripe. We never see or store your full card number. The club is the seller. When you buy a ticket or a membership, you buy it from the club, and the club is the merchant of record for that sale. The money is settled to the club's own Stripe account, not to us. We take our service fee out of the same payment at the moment it is made, and we hold no other money of yours or of the club's at any time. Because the club is the seller, the club's own terms, its cancellation rules and its consumer obligations apply to that purchase, alongside these terms. What appears on your card or bank statement is normally the club's name. The amount charged is always calculated by our servers from the club's own published prices and any discount or code you validly hold. If the amount you are shown at checkout and the amount charged ever differ, tell us at support@clubcp.app and we will investigate with the club.
8. Refunds, cancellations and disputes
Refunds are the club's decision and the club's money. We do not hold the funds, we cannot refund you on a club's behalf without it, and we have no view on whether a club's refund policy is generous. Ask the club first. If the club will not respond at all, contact us and we will try to reach it. Where a refund is made, you get back what you paid, including the service fee if you paid one. The service fee itself is not returned to the club: a refunded sale leaves the club down by the fee it did not have to pay in the first place. This is the same treatment Eventbrite and Humanitix apply to a booking fee, and clubs should factor it into their own refund policy. Stripe does not return its processing cost on a refund either. If you pay for something and the club cancels it, or it never happens, you may have a statutory right to a refund regardless of the club's policy. Nothing in this section affects rights you have under the UK Consumer Rights Act 2015, the Australian Consumer Law, or equivalent law where you live. Please do not raise a card chargeback before you have asked the club and, if that fails, us. A chargeback costs the club a fee on top of the refund and it takes weeks. If a club receives repeated chargebacks we may suspend its ability to take payments while we look into it.
9. If you run a club
Everything above applies to you, and so does this section. Your club, your responsibility. You decide who joins, what you charge, what your events are and how they are run. You are responsible for your club's activities, its safety, its insurance, its compliance with the law where it operates, and for anything you or your other admins do inside ClubCP. You are the seller. You are the merchant of record for every payment your members make, you set your own refund and cancellation policy and you must make it available to your members, and you are responsible for your own tax. We do not give tax advice and we do not issue tax invoices on your behalf. Stripe. To take payments you must open a Stripe connected account and accept the Stripe Connected Account Agreement directly with Stripe. Stripe may ask you for identity and business information, and it may hold, delay or refuse a payout under its own rules. Those decisions are Stripe's and we cannot overturn them. Your members' data. For the personal data your members give you inside ClubCP, you are the data controller and we act as your processor for that data, on your instructions. That means you are responsible for having a lawful basis to collect it, for telling your members what you do with it, for answering their access and deletion requests, and for not asking for more than you need. Do not use member contact details for anything outside your club's own activities, and do not sell, rent or share your member list. Data protection law requires that relationship to be governed by a written contract. That contract is the Data Processing Agreement, it forms part of these terms, and it applies to your club automatically with nothing for you to sign. If you need a countersigned copy on paper, email support@clubcp.app. Emails you send. If you email your members through ClubCP, you must comply with the law that applies to you, which in Australia is the Spam Act 2003 and in the UK is PECR. In practice: only message people who joined your club or bought from you, say clearly who the message is from, and honour an opt-out request promptly. Do not use ClubCP to send anything unrelated to your club. Indemnity. If someone brings a claim against us because of your club, your activities, your content or your handling of your members' data, and the claim is not caused by our own breach or negligence, you agree to cover the reasonable costs and any damages we have to pay. This does not apply to a club run by an individual acting as a consumer rather than in the course of a business or organisation.
10. Your content
You keep the rights to everything you upload: your posts, photos, event descriptions, club branding and member content. We do not claim ownership of it and we do not sell it. You give us a non-exclusive, worldwide, royalty-free licence to store, copy, resize, transmit and display your content, for as long as you keep it on ClubCP, and only for the purpose of running the platform for you: showing your club page to the people you have allowed to see it, sending your announcements, generating thumbnails, backing the data up and keeping it safe. The licence ends when you delete the content, apart from copies that remain in backups until they expire on their normal cycle. Only upload content you have the right to upload. If you post a photograph of other people, especially children, make sure you have the permission you need under the law where you are. Clubs are responsible for the content posted in their club.
11. Acceptable use
Do not use ClubCP to: break the law, or help anyone else break it; harass, bully, threaten, stalk or impersonate anyone; post content that is unlawful, defamatory, hateful, or sexual content involving children; post someone else's personal information without their consent; send spam, chain messages or marketing unrelated to a club you run; collect other people's data from the platform, whether by hand or by scraping; probe, scan, overload or interfere with the platform, or try to reach data or accounts that are not yours; upload malware, or use ClubCP to distribute it; take payments for something you do not intend to deliver, or use a club as a front for anything Stripe prohibits; resell or white-label ClubCP as your own product. If you find content on ClubCP that breaks these rules, report it to support@clubcp.app with a link and a short explanation. We will look at it and, where it does break the rules, remove it or restrict it. We will normally tell the person who posted it and why, so they can respond, unless telling them would be unlawful or unsafe.
12. Suspension and termination
You can stop using ClubCP whenever you like, close your account, and ask us to delete your data. We may suspend or close an account or a club if it breaks these terms, if it puts other users or the platform at risk, or if we are required to. Where it is safe and lawful to do so, we will tell you what happened, and you can reply to support@clubcp.app to ask us to reconsider. We will look at it properly, and we will say yes or no with a reason. We will act proportionately. Removing one post, restricting one feature or pausing payments is usually the right answer, not deleting a club that hundreds of people depend on. If a club is closed, we will give it a reasonable opportunity to export its data first, unless the reason for the closure makes that unsafe or unlawful.
13. Availability, changes and the end of the service
ClubCP is provided on a best-effort basis by a small team. There is no service level agreement, no guaranteed uptime, no guaranteed support response time and no promise that any particular feature will continue to exist. The platform may be unavailable, slow, or changed without notice. Keep your own copy of anything you cannot afford to lose. Export your members, events and transactions regularly. This matters more here than on a platform with a paid support desk behind it. If we ever decide to shut ClubCP down, we will give at least 90 days notice by email to every club owner and keep data export working throughout that period. We will not shut it down without giving you a way to take your data with you.
14. Your data and privacy
How we handle personal information, what we collect, why, who processes it for us, where it is stored and what rights you have is set out in the privacy notice, which forms part of these terms. The short version: we do not sell your data, we do not use it to train AI models, we do not run advertising on the platform, and you can ask for an export or a deletion at any time.
15. Intellectual property
The ClubCP platform, its source code, its design and the ClubCP name and logo belong to us. These terms do not give you any right to use the ClubCP name or logo except to say, factually, that your club runs on ClubCP. Names and trade marks of other products mentioned anywhere on this site belong to their owners. We refer to them only to describe or compare products, which is permitted, and doing so does not mean they endorse or are connected with ClubCP. Map tiles and geographic data shown in ClubCP come from third-party sources under their own licences, and the attribution required by those licences is shown with the maps. If you believe something on ClubCP infringes your copyright or trade mark, email support@clubcp.app with the material complained of, where it is, what right you hold and your contact details. We will act on genuine complaints.
16. Services we rely on
ClubCP runs on services provided by other companies, including Stripe for payments, our hosting provider, Cloudflare, Amazon Web Services for email delivery and Google for optional sign-in. Those services have their own terms and their own privacy policies, and they are listed in the privacy notice. Links from ClubCP to other websites, including club websites and social media, are not endorsements, and we are not responsible for what is on them.
17. What we do not promise
ClubCP is provided "as is" and "as available". To the extent the law allows, we do not give any warranty that the platform will be uninterrupted, error-free, secure, fit for a particular purpose, or that any data in it is accurate. We do not warrant anything about a club, an event, a member or a payment that a user has told us. Nothing in this section takes away rights you have as a consumer that cannot lawfully be excluded. In Australia, our services come with guarantees that cannot be excluded under the Australian Consumer Law. In the United Kingdom, you have rights under the Consumer Rights Act 2015 that we cannot exclude. Where those apply and cannot be excluded, they apply.
18. Liability
We do not exclude or limit our liability for anything the law does not allow us to exclude or limit. That includes death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and any consumer right that cannot be excluded under the Consumer Rights Act 2015 or the Australian Consumer Law. Subject to that, and to the extent the law allows: we are not liable for anything a club, a member or any other user does or fails to do, including a club's activities, its refunds, its safety practices or its handling of your data; we are not liable for loss of profit, loss of business, loss of goodwill, or indirect or consequential loss; we are not liable for loss or corruption of data, beyond restoring what we hold in our most recent working backup; our total liability to you for all claims arising in any 12 month period is limited to the greater of the total service fees we actually earned from you or your club in that period, and GBP 100. If the Australian Consumer Law applies and our liability for a failure to meet a consumer guarantee can lawfully be limited, our liability is limited to supplying the services again or paying the cost of having them supplied again. That cap is low because ClubCP costs a club nothing to run and is built by a small team funding it themselves. If your club's operation depends on a level of guarantee this cannot give you, ClubCP is the wrong choice for it, and you should say so now rather than after something goes wrong.
19. Complaints
If something has gone wrong, email support@clubcp.app with what happened and what you want done about it. We will acknowledge it and give you a considered answer. If your complaint is about a club, its event or its refund, raise it with the club first. If the club will not engage, tell us and we will try. If your complaint is about how we have handled your personal data and you are not satisfied with our answer, you can complain to the data protection regulator where you live. In the United Kingdom that is the Information Commissioner's Office at ico.org.uk. In Australia it is the Office of the Australian Information Commissioner at oaic.gov.au. If we cannot resolve a dispute between us, either of us may take it to court as set out below. We do not offer arbitration and we do not require you to waive any right to bring a claim.
20. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute arising from them. If you are a consumer, that does not take away the protection of the mandatory consumer law of the country where you live, and you may bring proceedings in your local courts. If you are a consumer in Australia, you keep every right the Australian Consumer Law gives you and you may bring a claim in an Australian court.
21. Changes to these terms
We may change these terms as the platform changes. The date at the top of this page shows when they were last changed. If a change is material, meaning it affects what you pay, what we may do with your data, or your legal rights, we will give notice by email to account holders at least 30 days before it takes effect, and you can close your account before it does. Minor changes such as clarifications and corrections take effect when they are published. Continuing to use ClubCP after a change takes effect means you accept the updated terms.
22. General
If any part of these terms is found to be unenforceable, the rest of it stays in force. If we do not enforce a term straight away, that does not mean we have given it up. We may transfer these terms to someone else if ClubCP changes hands, and we will tell you before that happens. You may not transfer your rights under them without our agreement, except that a club may transfer its club to a new owner through the platform. These terms, together with the privacy notice, are the whole agreement between you and us about ClubCP, and they replace every earlier version. Nobody other than you and us has any right to enforce these terms.